Frequently asked questions
Here are some answers to frequently asked questions
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Why has the IDLab been created?
To promote and accelerate the adoption, development, knowledge, compliance and technical interoperability of digital identity solutions.
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What is the status of the IDLab?
The IDLab is an independent non-profit organization, financially self-sufficient, bringing together private entities, governments, suppliers, investors and users to accelerate the adoption of user-centric digital identity solutions in a credible and sustainable manner.
The DigIDLab is not an incubator, and does not develop or sell digital identity solutions.
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How can I get help to access or explore my sandbox?
Our Service Desk team is here to assist you. Contact us through our customer hub (https://client.idlab.org/) or by emailing us at support@idlab.org, and we will get back to you soon!
When opening a support ticket, please choose the appropriate severity level and provide as much information as possible (user name, name or IP address of the sandbox, description of the issue including screenshots and log files if applicable).
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How can I find out more about technical incidents and system maintenance activities impacting the Lab's infrastructure?
Our status page is always up to date to let you know if the Lab is experiencing any issue. Subscribe for updates here (https://status.idlab.org/?lang=en) to get the latest information.
That's what they say ;-)
“The City of Gatineau and ID Gatineau are very proud to support and welcome the Digital Identity Laboratory of Canada in our city. Digital identity solutions are already key drivers of modern economies and they fuel an industry that will experience strong growth in the years to come. Gatineau enjoys an extremely enviable geostrategic position for this sector, as evidenced by the strength of the cybersecurity cluster that is developing on both sides of the river. The presence of Canada’s Digital Identity Laboratory will help fuel this dynamism.”
Isabelle Veilleux, City of Gatineau
Read the blog
Stay tuned!
We are working on it! :-)